Por mucho que amemos a nuestros Apple TV, todos hemos tenido problemas con Apple TV de vez en cuando. Ya sea que su Apple TV esté congelado o su Apple TV esté atascado en el logotipo de Apple o necesite forzar el cierre de una aplicación de Apple TV, cubriremos varias soluciones para probar cuando su Apple TV no funciona. La regla número uno de la electrónica es que si deja de funcionar, reinícielo. Así que repasaremos cómo reiniciar el Apple TV y cómo reiniciar su Apple TV en caso de que esté congelado o atascado en el logotipo de Apple. También cubriremos cómo restablecer de fábrica y restaurar su Apple TV en caso de que todo lo demás falle o decida vender su Apple TV en algún momento. Aquí se explica cómo restablecer Apple TV y otras técnicas de solución de problemas.
Índice:
Cómo reiniciar Apple TV
Cómo forzar el reinicio de Apple TV
Cómo forzar el cierre de la aplicación en Apple TV
Cómo restablecer los valores de fábrica (también conocidos como restaurar) Apple TV
Cómo restablecer un Apple TV que no responde
Cómo reiniciar Apple TV
If your Apple TV keeps crashing or is otherwise acting glitchy, restarting the Apple TV is always a good first step. As with most electronics, restarting the Apple TV will likely fix any minimal issues it’s having. This is not the same as resetting your Apple TV, which we’ll go over later. There are, however, two different methods for restarting your Apple TV. The first involves using the remote to navigate into Settings. If your Apple TV is frozen, skip to the next section to learn how to force restart or hard restart your Apple TV.
To Reboot Apple TV (4th Generation):
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Go to Settings.
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Select System.
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Click Restart.
To Reboot Apple TV (3rd Generation or earlier):
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Open Settings.
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Tap General.
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Select Restart.
How to Force Restart Apple TV
If your Apple TV is frozen, navigating to Settings in order to restart your Apple TV isn’t exactly possible. In that case you can use your Apple TV remote to restart Apple TV by holding down a certain combination of buttons. To force restart Apple TV:
How to Force Restart Apple TV (4th Gen touchpad remote):
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Hold down the Home and Menu buttons simultaneously.
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Release when LED on Apple TV begins to flash.
How to Force Restart Apple TV (3rd Gen or earlier aluminum remote):
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Hold down the Down and Menu buttons together.
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Release when LED on Apple TV begins to flash.
How to Force Quit an Apple TV App
As far as I can tell, there’s no way to force quit an app on the older models of Apple TV. The 4th-generation Apple TV is the only one that has official apps that can be downloaded from an App Store. So if your older Apple TV is frozen, you may just need to reboot the Apple TV in order to get it all working smoothly again. There are two basic ways to force quit an app on Apple TV. You should be able to tap and hold the Menu button on your Apple TV remote within an app that isn’t working to force quit the app. If you have an older generation Apple TV, it’s also worth giving that first option a shot. Otherwise, you’ll need the 4th-generation Apple TV with Siri remote to force quit an app. To learn more, check out our article about how to close an app on Apple TV.
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Press the Home button to return to the main screen.
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Double-tap the Home button to open the app switcher, just like you would on iPhone.
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Using the Touchpad, swipe left or right and select the app you want to quit.
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Swipe up to force quit the app.
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Tap the Home button to exit the app switcher and return to Home screen.
How to Factory Reset (aka Restore) Apple TV
When troubleshooting, resetting your Apple TV should be the absolute last resort. That’s because doing so erases all of your information and restores the Apple TV to its factory settings. If you’re planning to sell or give away your Apple TV, you’ll definitely want to reset it to factory settings—that way the recipient can’t access your accounts or data. This part will cover restoring your Apple TV to factory settings when the Apple TV is responsive. If your Apple TV is bricked or frozen, use the next part of this article to restart it with iTunes.
How to Factory Reset Apple TV (4th Gen):
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Open the Settings app.
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Select System.
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Tap Reset.
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To erase your apps, accounts, and settings select Erase All Settings. This will NOT reset your Apple TV to factory settings but it can be done without an internet connection.
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To reset your Apple TV to factory settings, tap Restore. You will need an internet connection to do this. This process will take some time.
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Once it’s done, you can restore any app purchases by going to the App Store, selecting Purchases, and redownloading the apps you want.
How to Factory Reset Apple TV (3rd Gen or earlier):
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Open Settings.
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Tap General.
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Select Reset.
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To erase your apps, accounts, and settings select Erase All Settings. This will NOT reset your Apple TV to factory settings but it can be done without an internet connection.
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To reset your Apple TV to factory settings, tap Restore. You will need an internet connection to do this.
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This process will take some time. Once complete, your device will power back up.
Either you restored it as a last resort option to get it running smoothly again, or your Apple TV is now ready to sell or give away.
How to Reset an Unresponsive Apple TV
The tip above is the easiest way to restore your Apple TV to factory settings. However, if you Apple TV is frozen or unresponsive, it won’t do you much good. Luckily you can reset Apple TV using iTunes. You’ll need an internet connect to do this. If you have an Apple TV 4th gen, you need a USB-to-USB-C chord to connect to your computer. If you have an Apple TV 3rd gen or earlier, you’ll need a USB-to-microUSB cord to connect your Apple TV to your computer.
To reset an unresponsive Apple TV:
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De su Apple TV, desenchufe el HDMI y el cable de alimentación.
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Abre iTunes en tu computadora.
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Apple TV 4ta generación: conecte el Apple TV a su computadora con un cable USB a USB-C.
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Apple TV de 3.ª generación o anterior: conecta el Apple TV a tu computadora con un cable USB a microUSB.
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Si tiene un Apple TV de tercera o cuarta generación, vuelva a enchufar el cable de alimentación de su Apple TV.
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Si tiene un Apple TV de segunda generación, deje su Apple TV desenchufado.
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En iTunes en su computadora, ubique el ícono de Apple TV en el menú superior izquierdo de la página. Haz clic para ver el resumen de tu Apple TV.
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Desde aquí, haz clic en Restaurar Apple TV.
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El Apple TV tardará un tiempo en restaurar la configuración de fábrica. Déjalo enchufado y asegúrate de que nada interrumpa tu conexión a Internet.
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Una vez que haya terminado de restaurar, puede desconectar el USB-C o microUSB del Apple TV y conectar el cable de alimentación (si aún no está enchufado) y el cable HDMI.
¡Usted está listo para ir! Si AirPlay sigue sin funcionar, consulte estos consejos. Si tiene < un href=»https://www.iphonelife.com/content/how-to-delete-apps-apple-tv»>problemas con una aplicación específica en tu Apple TV, consulta este artículo.
¿Qué otras preguntas sobre el Apple TV tienes?
